Terms of Service
1. Acceptance
By using ClokFox, you agree to these Terms of Service and the Privacy Policy. If you use ClokFox for a business, you confirm that you are authorized to accept these terms for that business.
2. The service
ClokFox is a client scheduling, intake and cancellation management platform, with voice and text message wait list offers and document management. Features may change as the service develops.
3. Your right to use ClokFox
While your subscription is active and you follow these terms, ClokFox gives you a limited, non exclusive, non transferable right to use the service for your business's own operations. You may not resell, sublicense, reverse engineer, disrupt or misuse the service, or try to access it without authorization.
4. Accounts and security
You are responsible for the people you give access to, for keeping sign in details secure, and for activity under your account. Remove access promptly when someone no longer needs it, and tell us at [email protected] if you suspect unauthorized access.
5. Your data
You own the data your business enters into ClokFox. You allow ClokFox to host, process and transmit that data only to provide, secure and support the service for you, as described in the Privacy Policy. You are responsible for having the right to enter information about your clients and staff into ClokFox.
6. Text messages, calls and consent
You may use ClokFox to send texts and automated calls only to clients who have agreed to receive them, and only about their appointments, wait list and account. You are responsible for collecting and recording that consent, which ClokFox lets you record, and for following the laws that apply to your messages, including the Telephone Consumer Protection Act. ClokFox honors opt out requests (STOP) automatically and does not send texts outside the sending hours you set. Your business's text messaging may require carrier registration, which ClokFox helps you complete.
7. Calendar connections
Staff may connect their own Google or Microsoft 365 calendars. ClokFox uses that access only as described in the Privacy Policy, and a staff member can disconnect at any time.
8. Health businesses
If your business is subject to HIPAA, you must sign a business associate agreement with ClokFox before entering protected health information. ClokFox does not by itself make your business compliant with any law or regulation.
9. Assisted features
Some features suggest or draft content, such as reading a client's reply to a text. Review important results before you rely on them. ClokFox is not a substitute for professional legal, medical, accounting or other advice.
10. Availability
ClokFox works to keep the service available and reliable. Availability commitments, support levels and service credits apply only if they are written into a separate agreement with you.
11. Fees
You agree to pay the fees and applicable taxes in your order form or subscription. Third party charges, such as carrier registration fees, may be passed through. Unless the law requires otherwise or we agree in writing, fees are not refundable.
12. Intellectual property
ClokFox and its licensors keep all rights in the service, software, designs, documentation and trademarks. You get only the rights these terms give you.
13. Confidentiality
Each party will protect the other's confidential information with reasonable care and use it only to perform its obligations or exercise its rights under these terms.
14. Suspension and termination
ClokFox may suspend access when reasonably needed to address a security risk, unlawful use, non payment or a material breach. You may stop using ClokFox at any time. When an account ends, ClokFox deletes its data under its retention schedule, except where the law requires us to keep it.
15. Disclaimers
TO THE EXTENT THE LAW ALLOWS, CLOKFOX IS PROVIDED AS IS AND AS AVAILABLE, AND CLOKFOX DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT.
16. Limitation of liability
TO THE EXTENT THE LAW ALLOWS, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES. ANY LIABILITY CAP IN A SIGNED AGREEMENT CONTROLS; OTHERWISE CLOKFOX'S TOTAL LIABILITY WILL NOT EXCEED THE FEES YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM.
17. Governing law
These terms are governed by the laws of the State of New Jersey, without regard to its conflict of law rules. The parties will first try in good faith to resolve any dispute informally.
18. Changes and contact
We will post any change to these terms on this page and update the date above, and tell businesses about material changes by email or in ClokFox. Questions: [email protected].